Terms of Use

Effective Date: 01.01.2025

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Welcome to the official website of Golden Sands Hotel & Residences Sharjah. These Terms of Use govern your access to and use of this website, including its pages, forms, reservation links, content and related online services. By accessing or using this website, you confirm that you have read, understood and agreed to these Terms of Use. If you do not agree, please discontinue your use of the website.

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In these Terms, “Golden Sands Sharjah”, “we”, “us” and “our” refer to Golden Sands Hotel & Residences Sharjah and the legal entity responsible for operating the property.

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1. Website Purpose

This website provides information about Golden Sands Hotel & Residences Sharjah, including its rooms, apartments, dining venues, facilities, location, offers and reservation options.

Website content is provided for general information and booking assistance. Specific reservations remain subject to availability, the selected rate conditions and any additional terms presented during booking.

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2. Permitted Use

You may use this website only for lawful, personal and non-commercial purposes, including:

• Reviewing information about the hotel and its services.

• Checking accommodation options and availability.

• Making genuine reservation or enquiry requests.

• Contacting the hotel regarding a current or prospective stay.

You must not use this website in a way that could damage, disable, overload, disrupt or compromise its operation or security.

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3. Prohibited Activities

When using this website, you must not:

• Submit false, misleading or fraudulent information.

• Make speculative, false or unauthorised reservations.

• Attempt to gain unauthorised access to the website, its systems or user information.

• Introduce malware, harmful code or automated tools that interfere with the website.

• Copy, scrape, reproduce or commercially exploit website content without permission.

• Impersonate another person or misrepresent your authority to act for another guest.

• Use the website for unlawful, abusive or harmful purposes.

• Circumvent security, access or booking controls.

We may restrict or terminate access where misuse, fraud or a security risk is reasonably suspected.

4. Reservations

All reservations are subject to:

• Accommodation availability.

• The occupancy limit of the selected room or apartment.

• The rate conditions displayed during booking.

• Check-in, identification and payment requirements.

• Cancellation, amendment and no-show conditions.

• Applicable taxes, fees, deposits and additional charges.

• Hotel policies and UAE legal requirements.

A reservation is not confirmed until the guest receives a valid confirmation from the hotel or authorised booking provider.

Guests are responsible for checking the accommodation type, dates, occupancy, price, inclusions and cancellation conditions before confirming a reservation.

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5. Rates, Offers and Availability

Rates, offers, room inventory and inclusions may change without notice until a reservation is confirmed.

Promotional offers may:

• Apply only to selected dates or accommodation categories.

• Require advance payment or a minimum stay.

• Be subject to blackout dates or limited availability.

• Have specific amendment or cancellation conditions.

• Exclude taxes, fees, supplements or optional services.

• Be unavailable in combination with another promotion.

The terms displayed with the selected offer or rate will apply to that reservation.

If website information conflicts with the final booking summary or confirmation, the conditions shown in the confirmed reservation will take priority, subject to applicable law.

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6. Guest Information

You are responsible for ensuring that information submitted through the website is accurate, current and complete.

If you make a reservation for another person, you confirm that you are authorised to provide their information and accept the relevant booking conditions on their behalf.

Golden Sands Sharjah may request additional information where necessary to verify a reservation, prevent fraud, meet legal requirements or provide the requested service.

Personal information is handled in accordance with our Privacy Policy.

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7. Third-Party Booking and Payment Services

The website may connect to booking engines, payment processors, maps, social networks or other services operated by third parties.

When you use an external service, its own terms, payment conditions and privacy policy may apply. Golden Sands Sharjah is not responsible for the availability, security, content or independent practices of third-party platforms.

A reservation made through an online travel agency, travel agent or another external channel must normally be managed according to that provider’s procedures and booking conditions.

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8. Intellectual Property

Unless otherwise stated, the website and its content—including text, photographs, videos, logos, graphics, design elements and downloadable materials—belong to Golden Sands Sharjah, its affiliated companies or its licensors.

Content may not be copied, modified, republished, distributed, sold, licensed or commercially used without prior written permission.

You may temporarily view or download website material for personal, non-commercial use, provided that copyright, trademark and ownership notices are not removed.

“Golden Sands” names, logos and related brand elements may not be used without authorisation.

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9. Website Content and Property Information

We aim to keep website information accurate and current. However:

• Room layouts, furniture, décor and views may differ between individual units.

• Photographs may represent a room category rather than the exact assigned unit.

• Facilities, menus, operating hours and services may change.

• Distances and travel times are approximate and depend on routes and traffic.

• Temporary maintenance or operational requirements may affect availability.

Website content does not constitute a guarantee unless the feature is expressly included in the confirmed reservation.

Please contact the hotel before booking if a particular facility, accessibility feature, appliance or room arrangement is essential to your stay.

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10. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

We may update, suspend, restrict or withdraw any part of the website for maintenance, security, operational or commercial reasons without prior notice.

We are not responsible for losses caused by events beyond our reasonable control, including internet outages, third-party service failures, malicious activity or device incompatibility.

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11. Disclaimer

The website and its content are provided on an “as available” basis.

To the extent permitted by applicable law, Golden Sands Sharjah makes no express or implied warranty regarding the completeness, accuracy, availability or suitability of website content for a particular purpose.

Nothing in these Terms limits any right or protection that cannot lawfully be excluded.

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12. Limitation of Liability

To the extent permitted by applicable law, Golden Sands Sharjah, its affiliated companies, employees and service providers will not be liable for indirect, incidental, special or consequential loss arising from:

• Use of or inability to access the website.

• Reliance on general website information.

• Third-party websites, booking engines or payment services.

• Unauthorised access, malware or technical interruptions beyond our reasonable control.

• Information submitted inaccurately by a website user.

Any liability relating directly to a confirmed reservation remains subject to the applicable booking terms and mandatory consumer law.

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13. External Links

Links to external websites are provided for convenience only.

Their inclusion does not mean that Golden Sands Sharjah endorses or controls their content, services, availability, security or privacy practices. You access third-party websites at your own discretion and risk.

14. Privacy and Cookies

Our collection and use of personal information are governed by the Golden Sands Hotel & Residences Sharjah Privacy Policy.

The website may also use cookies and similar technologies for security, functionality, analytics and marketing. Available cookie preferences can be managed through the website’s cookie controls.

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15. Changes to These Terms

We may amend these Terms of Use to reflect changes in our website, services, booking arrangements or legal obligations.

The latest version will be published on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Terms.

Terms attached to an already confirmed reservation will continue to apply according to that reservation’s conditions unless a lawful change is communicated separately.

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16. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in the United Arab Emirates and the Emirate of Sharjah.

Subject to mandatory legal rights and any applicable dispute-resolution requirement, disputes relating to these Terms or use of the website will fall under the jurisdiction of the competent courts of Sharjah, United Arab Emirates.

17. Contact Us

For questions about these Terms of Use, please contact:

Golden Sands Hotel & Residences Sharjah
Al Nahda, P.O. Box 60553
Sharjah, United Arab Emirates
Opposite Sahara Centre

Hotel reception: +971 6 530 0003
Central reservations: +971 4 355 5553
General enquiries: information@goldensands.ae
Reservations: reservation@goldensands.ae