top of page
a3_edited.jpg

Golden Sands Hotel & Residences

Privacy Policy

Golden Sands Hotel & Residences Sharjah values your privacy and is committed to handling personal information responsibly, securely and transparently. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit an enquiry, make a reservation, join a guest programme or use our hotel and residence services in Al Nahda, Sharjah, United Arab Emirates.

​

​In this policy, “Golden Sands Sharjah”, “we”, “us” and “our” refer to Golden Sands Hotel & Residences Sharjah and the legal entity responsible for operating the property.

Information we collect

We may collect the following categories of personal information:

​

Identity and contact information: Your name, email address, telephone number, postal address, nationality and preferred language.

Reservation and stay information: Arrival and departure dates, selected accommodation, number and names of guests, room preferences, special requests, booking history and correspondence relating to your stay.

Identification information: Passport, Emirates ID, visa or other identification details where required for reservations, check-in, security or compliance with UAE law.

Payment information: Billing details, payment status and limited payment-card information. Payments may be processed securely by banks, booking platforms or payment-service providers.

Guest programme information: Membership details, stay activity, preferences and benefits associated with the Golden Sands Privilege Programme, where applicable.

Enquiry and communication information: Information submitted through website forms, email, telephone, surveys, reviews, competitions or direct conversations with our team.

Technical and usage information: Internet Protocol address, browser type, device information, approximate location, pages viewed, referring pages and interactions with our website.

Cookie information: Information collected through essential, functional, analytics and marketing cookies, subject to your choices and applicable law. Please avoid including sensitive personal information in open website forms unless it is necessary for your request.

How We Collect Information

We may collect information:

​

  • Directly from you when you make a reservation, submit a form, contact us, check in or use hotel services.

  • Through our website, cookies and related technologies.

  • From authorised representatives making a reservation on your behalf.

  • From travel agents, corporate clients, online travel agencies and booking platforms.

  • From payment processors, technology providers and Golden Sands group systems.

  • From public authorities where permitted or required by law.

​

If you provide information about another guest, you should ensure that you are authorised to provide it and that the guest understands how it will be used.

How We Use Your Information

We may process personal information to:

​

  • Respond to enquiries and reservation requests.

  • Create, manage, modify or cancel bookings.

  • Provide accommodation, dining, meeting and guest services.

  • Verify identity and complete check-in requirements.

  • Process payments, deposits, refunds and invoices.

  • Communicate confirmations, pre-arrival details and service updates.

  • Record guest preferences and improve future stays.

  • Administer membership benefits and direct-booking offers.

  • Manage corporate, group and extended-stay arrangements.

  • Improve our website, services and guest experience.

  • Measure website performance and understand visitor activity.

  • Prevent fraud, misuse, security incidents and unlawful activity.

  • Meet accounting, immigration, regulatory and other legal obligations.

  • Establish, exercise or defend legal claims.

  • Send news and promotional offers where you have consented or where otherwise permitted by law.

​

We process personal information only where there is an appropriate legal basis, such as fulfilling a booking or service contract, complying with a legal obligation, obtaining consent or pursuing legitimate business interests permitted by applicable law.

Marketing Communications

Where permitted, we may send information about Golden Sands accommodation, dining, offers and guest benefits.

You may withdraw your marketing consent or unsubscribe at any time by using the unsubscribe option in the communication or contacting us. Unsubscribing from marketing will not prevent essential messages concerning an active reservation or stay.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

​

  • Keep the website secure and functioning correctly.

  • Remember visitor preferences.

  • support forms and booking functionality.

  • Understand website traffic and performance.

  • Measure campaigns and deliver relevant marketing, where consent is required.

How We Share Information

We do not sell or rent personal information.

Where necessary, we may share information with:

​

  • Golden Sands affiliated companies and authorised personnel.

  • Reservation, property-management and customer-service providers.

  • Banks, payment processors and fraud-prevention providers.

  • Website hosting, cloud, email, analytics and technology providers.

  • Online travel agencies, travel agents and corporate booking partners.

  • Restaurants, transport providers or other services requested by the guest.

  • Accountants, auditors, insurers, lawyers and professional advisers.

  • UAE government, tourism, immigration, law-enforcement or regulatory authorities where required.

  • Parties involved in a business restructuring, transfer or legal claim.

​

Service providers may use personal information only for authorised purposes and are expected to protect it appropriately.

International Data Transfers

Some booking, payment, cloud, communication or technology providers may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer follows applicable UAE requirements and that appropriate safeguards are used.

Data Retention

We retain personal information only for as long as reasonably necessary to:

​

  • Provide the requested service.

  • Maintain reservation and guest records.

  • Meet financial, tax, immigration and legal requirements.

  • Resolve complaints or disputes.

  • Prevent fraud and protect our legal rights.

​

Retention periods may vary according to the type of information, the booking channel and applicable legal obligations. Information that is no longer required will be securely deleted, anonymised or otherwise disposed of.

Data Security

We use reasonable administrative, organisational and technical measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

​

However, no internet transmission or electronic storage system can be guaranteed as completely secure. Guests should avoid sending payment-card details, passport copies or other sensitive information through unsecured email unless specifically instructed through an approved process.

Your Privacy Rights

Subject to applicable UAE law and relevant exceptions, you may have the right to:

​

  • Ask whether we process your personal information.

  • Request access to or a copy of your information.

  • Correct inaccurate or incomplete information.

  • Request deletion where information is no longer required.

  • Request restriction or cessation of certain processing.

  • Withdraw consent where processing relies on consent.

  • Object to certain direct-marketing activities.

  • Ask about how your information is used or shared.

  • Raise a concern regarding the handling of your information.

​

We may need to verify your identity before completing a request. Some information may need to be retained where required by law or for legitimate legal purposes.

Children’s Information

Reservations must be made by an adult with legal authority to provide the required guest information.

We may process limited information about children when necessary to manage occupancy, reservations, identification requirements, safety or requested family services. Parents and legal guardians should not provide more information about a child than is reasonably necessary.

Third-Party Websites and Booking Platforms

Our website may link to external booking platforms, maps, social networks, payment services or other third-party websites.

These organisations operate under their own privacy policies. Golden Sands Sharjah is not responsible for how an independent third party collects or uses information, and guests should review the relevant policy before submitting personal data.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data-handling practices.

The latest version will be published on this page with an updated effective date. Material changes may also be communicated through other appropriate channels.

Contact Us

For questions, privacy requests or concerns about this policy, please contact:

Golden Sands Hotel & Residences Sharjah
Al Nahda, P.O. Box 60553
Sharjah, United Arab Emirates
Opposite Sahara Centre

Telephone: +971 6 530 0003
General enquiries: information@goldensands.ae
Reservations: reservation@goldensands.ae

Reservation and Experience

Are you ready?

Experience 4-star comfort at Golden Sands Sharjah. Enjoy attentive service, relax in spacious accommodation, and make every family or business stay memorable.

bottom of page